The kiosk experience
The back end preparation is to present your business, your rewards and communications in the best light to your customers.
The kiosk experience is the initial loyalty & rewards touchpoint for point collection and rewards redemption. It's designed to be self-sufficient and customer empowering. Staff involvement is only needed for certain types of instant redemption.
Customers can also refer a friend and form family groups via the kiosk, as well as check in using their membership QR code or mobile phone number.
Plastic cards & smartphone wallets
Since the widespread adoption of smartphone wallet technology, there has been a steep decline in the use of plastic membership cards. However, they are still popular in certain niche markets and can still play a role in brand awareness. We provide a design and fulfilment service in the UK for these.
Your kiosk supports plastic cards, smartphone wallets and mobile phone numbers as ways to “check in” your loyalty & rewards for customers to collect and redeem.
Smartphone wallet integration is also branded to your business, giving you important positioning on your customers phone and additional functionality to view rewards, points balance and their history of transactions.
“At Table” customer recruitment
Customers are not typically looking out for a loyalty kiosk and may bypass the counter in certain types of business (eg table service restaurants). In this scenario, you can deploy the Staff App. This affords staff the opportunity to recruit customers via an app on their phone.
You have the option to track and reward customer recruitment by staff, as part of any staff incentive scheme.
Website, social & email exposure
Embed codes and links are fast, integrated ways to make your loyalty & rewards visible online. These are easy to deploy on your website or we can provide a companion website to your loyalty & rewards.
Using QR codes on menus, posters, point of sale, table pop ups, chalkboards etc
For high footfall businesses, QR codes can blend into eye-catching materials. Imagination is the only barrier to using this low cost option.